Updated August 26, 2024

The Audit Logs in ZappyChat provide a detailed overview of all interactions between your chatbot and users. This guide explains how to navigate, filter, and utilize these logs to ensure your bot operates effectively and any issues are promptly addressed.

The Audit Logs are structured with six key components:

Contact ID

The unique identifier for each user who interacts with your bot, easily cross-referenced with the last string in the URL of the Contacts tab within your GoHighLevel (GHL) subaccount.

Question

The exact query or message sent by the user to your bot.

Answer

The response provided by the bot to the user's query.

Status

Indicates whether the bot's response was successfully delivered to the user, displaying either "Success" or "Error" along with relevant details.

Timestamp

The exact date and time when the interaction occurred.

Actions

Provides additional details about the bot involved in the interaction, such as the Bot Name, Bot Type, and Integration version.

Using the Audit Logs

To efficiently find specific interactions or monitor performance, ZappyChat offers three primary filtering options:

Search Bar for Contact ID