Updated August 26, 2024

When integrating ZappyChat with GoHighLevel (GHL), the key task is to set up the webhook URL that enables communication between the two platforms. You have two options for doing this within Workflow 1, named "Send Message to AI":

1. Using Pre-Configured Custom Values
2. Pasting the Webhook URL Directly into the Workflow

Both methods are valid and achieve the same result—here’s how they differ and how to implement each one.

Option 1: Using Pre-Configured Custom Values

• What It Is: Custom values are placeholders that store the webhook URL, allowing you to easily reuse the URL across multiple workflows.

• How to Use:

  1. After creating your bot in ZappyChat, copy the webhook URL.

     

  2. Go to the Settings in GHL, and find the Custom Values section.

     

  3. Update the relevant custom value (either Robot Webhook for booking bots or Robot Webhook Non Booking for non-booking bots) by pasting the copied URL.

  4. In Workflow 1 ("Send Message to AI"), the custom value placeholder will already be set (e.g., {{custom_values.robot_webhook}}) in the Webhook action field.

     

• Benefits:

  • Easy to manage if the same URL is used across different workflows.
  • Centralized control—update the URL in one place if needed.

Option 2: Pasting the Webhook URL Directly into Workflow 1

• What It Is: You can skip using custom values and paste the webhook URL directly into the webhook action field within the workflow.
• How to Use:

  1. After copying the webhook URL from ZappyChat, go to the Automations section in GHL.

  2. Open Workflow 1 ("Send Message to AI").

  3. In the Webhook action field, paste the URL directly.

     

  4. Save the workflow.

• Benefits:
  • Simple and straightforward—especially if you’re only using the URL in one workflow.
  • No need to manage custom values separately.

Conclusion

The difference between setting the webhook URL in custom values versus directly in the workflow is a matter of preference and use case:

• Custom Values: Ideal for situations where you may want to reuse the webhook URL in multiple workflows or want centralized control.
• Direct Workflow Integration: Suitable for simplicity or when the webhook URL is specific to a single workflow.

Both methods are perfectly fine, and the choice depends on how you prefer to manage your integrations. Whether you use custom values or paste the URL directly, your ZappyChat bot will be able to communicate effectively with GHL.