Updated August 26, 2024

After importing the ZappyChat Snapshot into your GoHighLevel (GHL) subaccount, the next crucial step is to populate certain custom values that are essential for the AI system to function properly. These custom values ensure that all necessary data is correctly sent to ZappyChat, which then interacts with OpenAI to generate responses based on your bot setup.

Here’s a step-by-step guide on setting up these custom values.

Required Custom Values

To get started, you’ll need to populate the following custom values in GHL:

1. Prompt:

   Custom Value Name: OpenAI Prompt

   Purpose: This value contains the prompt that will guide the AI’s behavior. It provides the context and instructions for the AI to follow during interactions.

2. Calendar ID:

   Custom Value Name: Calendar ID

   Purpose: This value is used by the booking bots to access your GHL calendar and check for available time slots. This ID must be set for the bot to correctly offer available booking times.

   • Learn More: For detailed instructions on setting the Calendar ID, visit this guide.

3. Webhook:

   Custom Value Name: Robot Webhook

   Purpose: This webhook URL is essential for sending data from GHL to ZappyChat. It ensures that all necessary information flows between GHL and ZappyChat for the AI to function.

   • Learn More: To understand more about setting up webhooks, check out this guide and this article.

4. Webhook for Non-Booking Bots:

   Custom Value Name: Robot Webhook Non Booking

   Purpose: Similar to the Robot Webhook, this value is used specifically for non-booking bots, ensuring that their data is also correctly sent to ZappyChat.

How to Populate These Custom Values

1. Log in to GHL:
   • Ensure you’re logged into your GHL account and have access to the subaccount where the ZappyChat Snapshot was imported.
2. Navigate to the Custom Values Page:
   • Go to the Settings section in your GHL account.
   • Locate and click on Custom Values.
3. Find and Populate the Required Values:
   • Prompts (Open AI Prompt, Live chat, Post Booking, Reschedule): Enter the specific prompt that will guide your AI’s interactions.
   • Calendar ID: Paste the Calendar ID you obtained from your GHL calendar setup.
   • Robot Webhook: Paste the webhook URL provided by ZappyChat for booking bots.
   • Robot Webhook Non Booking: Paste the webhook URL for non-booking bots.
4. Save Your Changes:
   • After entering all the necessary information, ensure you save the changes to activate these custom values.

Why These Values Are Important

These custom values are the minimum required settings that allow the ZappyChat system to work effectively. They ensure that:

• The AI Has the Right Context: The OpenAI Prompt and other Prompt Values (Post booking, Live chat, Reschedule) provides the instructions that shape the AI's responses.