Updated August 26, 2024
Creating bots in ZappyChat is straightforward, but understanding the different types of bots and their specific settings is essential to maximizing their potential. This guide will walk you through the bot creation process, explain the different types of bots available, and detail the various settings you can configure to tailor the bots to your needs.
Getting Started: Creating a Bot
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Log in to Your ZappyChat Account:
- Start by logging into your ZappyChat app.
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Navigate to the Bots Section:
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Bot Build Page:
- Once you click the button, the bot build page will open. This is where you will create and configure your bot.
Types of Bots in ZappyChat
ZappyChat offers five types of bots, each designed for specific purposes:
- Booking Bot:
- Purpose: This bot is primarily used to book appointments. It can also engage in conversation and qualify leads, but its main function is to handle scheduling.
- Non-Booking Bot:
- Purpose: This bot is used for customer service or other interactions where booking is not required. It’s ideal for handling general inquiries, support, or other non-scheduling tasks.
- Assistant Bot:
- Purpose: This bot can be either a booking or non-booking bot, with added functionality to reference specific data during conversations. It leverages OpenAI’s assistant feature, allowing for more context-aware interactions.
- Qualification Bot:
- Purpose: This bot is designed to qualify contacts by asking specific questions. It’s ideal for lead qualification or initial customer assessments.
- Live Chat Bot:
- Purpose: This bot lives on your website, providing real-time interaction with visitors. It can be set up as either a booking or non-booking bot.
Bot Creation Parameters and Settings
To enable AI functionalities, all bots require an OpenAI key. Additionally, each bot must be given a name, and various settings can be customized based on the bot type.
You can use the '4o mini' free OpenAI key, but for optimal performance, we recommend using the '4o' model.
Basic Bot Settings
